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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Beauty by Haylei Marie

Beauty by Haylei Marie

January 15, 2025

5  out of  5
rating by Beauty by Haylei Marie
"I was trying to get ahold of my insurance agent all morning but received absolute no response... I was transferred to this particular state farm agency by state farm customer service and spoke to Sheryl Lytle. She was incredibly kind and helpful getting me back on an auto insurance plan. When she needed to run information in the system in regards to a quote she called me back very quickly, making the process extremely simple and stress free. She also helped me find discounts that I qualified for, which was super sweet of her. If anyone has the opportunity, reach out to her I would highly recommend! I switched my state farm agent to Tom Ottaway and will be sticking with them!"
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Shannon Ballard Hedin

January 13, 2025

5  out of  5
rating by Shannon Ballard Hedin
"Amazing , friendly and very helpful staff! I switched over last year, saved me 40% on my car and homeowners."
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Kelly Ottaway

January 12, 2025

5  out of  5
rating by Kelly Ottaway
"Tom and his staff doing a great job! So friendly and easy to talk to. If you need help with any of your insurance needs - Home, Auto or life insurance - talk to Tom! He's the best State Farm agent around!"
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Autumn Hufault

January 12, 2025

5  out of  5
rating by Autumn Hufault
"Tom, is not only a knowledgeable insurance agent he has an amazing heart. He truly cares about his clients and has your back!"
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Chris Hubly

January 12, 2025

5  out of  5
rating by Chris Hubly
"Tom has been the best insurance agent we’ve ever had. With years of experience, he is knowledgeable, professional, kind and reliable. He has always taken great care of our whole family’s insurance needs. The best!!"
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Andie McGowan

January 12, 2025

5  out of  5
rating by Andie McGowan
"Tom is personable, knowledgeable and approachable! I wouldn’t look elsewhere for an agent!!"
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krista hoyme

January 12, 2025

5  out of  5
rating by krista hoyme
"Tom is such a great agent to work with. He's been in the business a very long time. Definitely trust him with our family insurance needs!! So excited for this new location!!!!"
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John McGowan

January 12, 2025

5  out of  5
rating by John McGowan
"If you are looking for a great person to help you with your insurance needs, don’t hesitate to reach out to Tom Ottaway. He’s so knowledgeable, friendly, and has a ton of experience! I highly recommend!"
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Micah Davenport

January 9, 2025

5  out of  5
rating by Micah Davenport
"Tom is a great State Farm insurance agent for home and auto!"
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Megan Davenport

January 9, 2025

5  out of  5
rating by Megan Davenport
"Tom and his staff are always incredibly kind and helpful any time I have a question. I’ve dealt with them for auto insurance, life insurance and homeowners insurance. Will refer them every time!"
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bruce hackel

December 14, 2023

5  out of  5
rating by bruce hackel
"Sheryl at Tom Ottaway's State Farm office has handled all our insurance needs in Tucson for several years. She is an experienced professional and handles questions and requests with ease. Sheryl "went the extra mile" for us recently on a claim and was able to increase our pay out by over $1,500. Thank you Sheryl!"
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Michelle Tesi Davis

November 8, 2021

5  out of  5
rating by Michelle Tesi Davis
"I have had nothing but great service. I always deal with Sheryl and she is always very helpful and informative. She's very quick to respond whenever I have questions or need to get information from her and to her regarding my policy. I definitely would recommend this branch to anyone looking for a good insurance agent."
We responded:
"Thank you for the wonderful review recognizing Sheryl and for recommending our services to others, Michelle! It is a wonderful compliment to us all. Sheryl always goes the extra mile and we truly appreciate your kind words. It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
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Olivia Stevens

November 6, 2021

5  out of  5
rating by Olivia Stevens
"I called this State Farm office looking for a car insurance quote and Sheryl answered. She was very personable, knowledgeable and took the time to go over all my options. I recommend all of my friends there now. Five star customer service!"
We responded:
"Thank you for the 5 star review recognizing Sheryl's efforts to provide you with the insurance you need at a value you deserve and great customer care, Olivia! Your kind words make our day! It is always our pleasure to be able to assist you with any of your insurance questions or needs. We are here to help protect you and bring you peace of mind!"
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Rebecca Jackson

April 22, 2020

5  out of  5
rating by Rebecca Jackson
"Friendly office staff and happy environment. Tom is an excellent insurance agent!"
We responded:
"Rebecca, Thank you for the positive review!"
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Lynda Jackson

April 22, 2020

5  out of  5
rating by Lynda Jackson
"Tom Ottaway is an excellent insurance agent. One of the things I like best about Tom and his office is how they really care and try to know each and every customer! I highly recommend Tom Ottaway!!"
We responded:
"Thank you for the positive feedback!"
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H K

September 16, 2018

1  out of  5
rating by H K
"Absolutely horrible experience after using Tom as my auto insurance agent for nearly 20 years. He told me himself that he didn't blame me "if I wanted to take my business elsewhere. " Seriously. The one time that there's a claim, not a single person from his staff of nearly 10 people ever gave me so much as a phone call. I literally had to drive to his office and go demand to have an appointment with Tom in person. STAY AWAY FROM TOM! Much better State Farm agents around."
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Ben Riehle

April 2, 2018

5  out of  5
rating by Ben Riehle
"Knowledgeable, reliable and extremely trustworthy. Strongly recommend."
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bob bob

June 7, 2017

5  out of  5
rating by bob bob
"Tom Ottaway is the best Agent ever! If I was able to give more than five STARs you would get them ALL. I have worked with several over the years and he is simply the best! He is honest, caring, and extremely knowledgeable! Thank you Tom for being a Good Neighbor!!"